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Returns Policy

• Returns accepted on most new, unopened items within 30 days of delivery for a full refund.
• If the return is due to our error (incorrect or defective item), we cover the return shipping costs.
• Refund processing typically takes up to 4 weeks:
  1. 5-10 business days for transit back to us
  2. 3-5 business days for processing the return
  3. 5-10 business days for your bank to process the refund

Shipping

• We ship to almost any address worldwide, but some products may have shipping restrictions, especially internationally.
• Shipping and delivery dates are estimated based on item availability and selected shipping method.
• Shipping costs for many items are weight-based:
  1. Item weight details are available on each product page
  2. Weights are rounded up to the next full pound as per shipping company policies

Cotton Cushion Covers & Throws

• Hand wash separately in cold water (up to 30°C)
• Avoid using bleach
• Air dry in the shade
• Iron on medium heat (up to 150°C)
• Use mild liquid detergents
• Dry cleaning is recommended for best results

Woolen Cushion Covers & Throws

• Spot clean or opt for dry cleaning

Kauna Grass Products

• Gently brush to remove dust, then rinse under running water
• Ensure the product is completely dried in the sun
• Dry in the shade for added protection

Keep your handcrafted pieces looking their best with these simple care steps.